Eglabert: Agustus 2010

Minggu, 29 Agustus 2010

[A550.Ebook] Ebook Download Revolutionize Your Customer Experience, by Colin Shaw

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In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

Sales Rank: #1229372 in Books
Brand: Brand: Palgrave Macmillan
Published on: 2004-12-17
Released on: 2004-11-25
Original language: English
Number of items: 1
Dimensions: 9.68" h x .79" w x 6.30" l, 1.10 pounds
Binding: Hardcover
220 pages

Features

Used Book in Good Condition

Review

'This book naturally builds on the justified success of Beyond Philosophy's first book Building Great Customer Experiences. Examining how organizations are orientated around the Customer Experience, Revolutionize Your Customer Experience proves that Colin Shaw is no longer emerging as the 'guru of the Customer Experience', but that he has now arrived.' - Stephen Brewer, CEO Caribbean Mobile, Cable & Wireless

'Revolutionize Your Customer Experience will impress you with the clarity that the fundamentals and principles of the Customer Experience are explained and discussed. The NaIve to Natural model that is unveiled in this new book will, like the last book, force many organizations to change their paradigm if they are serious about their Customer Experience.' - Barry Herstein, SVP International Marketing & Communications, American Express

'We know from first hand experience of working with Colin Shaw that he truly is the connoisseur of the Customer Experience. Whilst many gurus focused on Customer Service in the last decade, Colin and his team at Beyond Philosophy prepared for the future with forward thinking, revolutionary theory and practice in the Customer Experience marketplace. That future is now. And so is Revolutionize Your Customer Experience.' - Tony Hanway, Vice President Member Services, AOL Europe Operations

'The NaIve to Natural Model is absolutely correct. This has proved to be an invaluable tool in helping us to understand where our company has reached in terms of our Customer Experience. With this knowledge and insight, organizations like ours will be able to create a roadmap and learn the steps needed to Revolutionize our Customer Experience.' - Bob Black, Divisional Managing Director, TNT Express Specialist Services

'New research and best practice will show companies how to find out where they are and how to revolutionize their customer experience' - Keith Clack, Best Business Books, The Bookseller

About the Author
COLIN SHAW is a Founding Partner of Beyond Philosophy and a leading expert on the Customer Experience. He is the author, with John Ivens, of the groundbreaking book, Building Great Customer Experiences and has worked with blue chip companies including Mars Ltd., Rank Xerox and BT. Previously he was Director of Customer Experience for one of the world's largest global companies. Colin has delivered keynote speeches on customer experience worldwide and appears frequently in newspapers, television and radio.

Most helpful customer reviews

0 of 0 people found the following review helpful.
I greatly enjoyed this book and would recommend it to others
By RyanH
I greatly enjoyed this book and would recommend it to others. It provides a good outline of how to start thinking about the customer experience in an impactful way to an organization.

0 of 0 people found the following review helpful.
A great read for anyone who wants to improve their customer experience
By Terri Lively
If you are like me and want to learn everything you can about your customer experience, be sure that you read this book by Beyond Philosophy. Colin Shaw is a great expert on what it takes to make your experience all it can be and foster an environment of customer retention and loyalty. A great read!

0 of 0 people found the following review helpful.
This book will make you think....
By Colorado Jim
Nicely written, it's forced me to rethink all of our customer interaction points. The web site does not have all the links/artifacts listed in the book (and the 2 previous books I purchased after reading this one) but it's still very much worth the price.

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Selasa, 17 Agustus 2010

[K902.Ebook] Download Ebook An Introduction to Human-Computer Interaction (Psychology Revivals), by Paul Booth

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Originally published in 1989 this title provided a comprehensive and authoritative introduction to the burgeoning discipline of human-computer interaction for students, academics, and those from industry who wished to know more about the subject. Assuming very little knowledge, the book provides an overview of the diverse research areas that were at the time only gradually building into a coherent and well-structured field. It aims to explain the underlying causes of the cognitive, social and organizational problems typically encountered when computer systems are introduced. It is clear and concise, whilst avoiding the oversimplification of important issues and ideas.

Sales Rank: #4306374 in Books
Published on: 2015-04-26
Original language: English
Number of items: 1
Dimensions: 9.00" h x 6.00" w x .75" l, .0 pounds
Binding: Paperback
286 pages

About the Author
Paul Booth is assistant professor at DePaul University and the author of "Time on TV: Temporal Displacement" and "Mashup Television and Digital Fandom: New Media Studies. "He is a life-long fan of Doctor Who.

Most helpful customer reviews

3 of 4 people found the following review helpful.
An excellent overview of the field
By A Customer
The comments on the outside of the book with all of the quotes praising the work were well-justified. Although almost ten years old the book still goes straight to the heart of the key issues in the field of human-computer interaction.

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Senin, 16 Agustus 2010

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Sales Rank: #299112 in Books
Brand: Brand: Merck
Published on: 2008-09-22
Original language: English
Number of items: 1
Dimensions: 7.40" h x 1.00" w x 4.80" l, 1.20 pounds
Binding: Paperback
670 pages

Features

Used Book in Good Condition

Most helpful customer reviews

6 of 6 people found the following review helpful.
Have taken a few Red Cross first aid class (including "Wilderness and Remote First Aid" - excellent! )
By InternalCombustion
I am not a medical professional. Have taken a few Red Cross first aid class (including "Wilderness and Remote First Aid" - excellent!), and this book helps me translate between the super-comprehensive "Merck Manual" and my limited medical training. If you're going to own the full Merck Manual, and you're not a medical professional, you should also own this book.

0 of 0 people found the following review helpful.
Merck Manuals or essential when the power is off and ...
By Jim
Merck Manuals or essential when the power is off and you can't use your computer patient diagnostic program. Every Doctor, PA, NP, Paramedic etc should have one. I keep one in my bag in my vehicle just in case the world turns upside down. I also keep a "
U.S. Army Special Forces Medical Handbook" in the bag as well in case conventional therapies are not available.

2 of 2 people found the following review helpful.
Good for medical students
By Auntie Annie
Very similar to the Merck Manual Go-To-Home Guide for Symptoms, but with a more technical vocabulary. It is set up the same way with descriptions and charts, but is in a somewhat smaller, more portable, format. I imagine this would be the one for nursing and med-school students and other professional medical workers and technicians.

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Minggu, 08 Agustus 2010

[T872.Ebook] Ebook Free Essentials of Physician Practice ManagementFrom Brand: Jossey-Bass

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Essentials of Physician Practice Management offers a practical reference for administrators and medical directors and provides a comprehensive text for those preparing for a career in medical administration, practice management, and health plan administration. Essentials of Physician Practice Management is filled with valuable insights into every aspect of medical practice management including operations, financial management, strategic planning, regulation and risk management, human resources, and community relations.

Sales Rank: #1302916 in Books
Brand: Brand: Jossey-Bass
Published on: 2004-08-19
Original language: English
Number of items: 1
Dimensions: 9.50" h x 1.50" w x 7.00" l, 2.44 pounds
Binding: Hardcover
592 pages

Features

Used Book in Good Condition

Review
“Physicians everywhere, especially those in leadership and management positions, will benefit from Essentials of Physician Practice Management. It combines clarity with a broad sweep that deals with all the key topics of interest. It is a real contribution to the field of health care management.”
--William L. Roper, M.D., M.P,H., dean, The University of North Carolina School of Medicine and CEO, The University of North Carolina Health Care System

“The authors have focused on an area critical to working toward solutions to the problems we face in health care. Part of that solution is the development of leaders and managers in ambulatory care, and the authors have done an outstanding job detailing the competencies needed for that purpose.”
--Frederick J. Wenzel, M.B.A., F.A.C.M.P.E., Distinguished Service Professor, College of Business, University of St. Thomas, Minneapolis

"Integrated and comprehensive...practical road map to the challenges and opportunities of physician practice management.”
--Arnold D. Kaluzny, Ph.D., School of Public Health, University of North Carolina at Chapel Hill

“To any physician serious about preparing for leadership, I recommend reading this book. If a medical group manager is going to keep one book close at hand, I recommend that it be this one. This book provides the clearest, most comprehensive picture of managing physician practices that I have seen.”
--Keith Moore, Chairman and CEO, McManis Consulting

From the Back Cover

ESSENTIALS OF PHYSICIAN PRACTICE MANAGEMENT

"Physicians everywhere, especially those in leadership and management positions, will benefit from Essentials of Physician Practice Management. It combines clarity with a broad sweep that deals with all the key topics of interest. It is a real contribution to the field of health care management." —William L. Roper, M.D., M.P.H., dean, The University of North Carolina School of Medicine and CEO, The University of North Carolina Health Care System

"The authors have focused on an area critical to working toward solutions to the problems we face in health care. Part of those solutions is the development of leaders and managers in ambulatory care, and the authors have done an outstanding job detailing the competencies needed for that purpose." —Frederick J. Wenzel, M.B.A., F.A.C.M.P.E., Distinguished Service Professor, College of Business, University of St. Thomas, Minneapolis

"Integrated and comprehensive … practical road map to the challenges and opportunities of physician practice management." —Arnold D. Kaluzny, Ph.D., School of Public Health, University of North Carolina at Chapel Hill

"To any physician serious about preparing for leadership, I recommend reading this book. If a edical group manager is going to keep one book close at hand, I recommend that it be this one. This book provides the clearest, most comprehensive picture of managing physician practices that I have seen." —Keith Moore, Chairman and CEO, McManis Consulting

About the Author

THE AUTHORS

Blair A. Keagy is the George Johnson Distinguished Professor of Surgery and chief of the Division of Vascular Surgery at the University of North Carolina.

Marci S. Thomas is a clinical assistant professor in the Department of Health Policy and Administration in the School of Public Health at the University of North Carolina, Chapel Hill.

Most helpful customer reviews

0 of 0 people found the following review helpful.
I am trying to set up my own practice and I find that this book is useless. I bought it especially because I wanted to ...
By Stephen P Gibert
This book has nothing in it but common sense in most of it and completely impenetrable jargon in the rest. I am trying to set up my own practice and I find that this book is useless. I bought it especially because I wanted to get some information on the Stark laws and found that the chapter was nothing but vague generalities and jargon. After reading it I wondered if even a lawyer would find it informative. I doubt it. Save your money, don't buy this book. If you are some kind of MBA type, please be sure to inform prospective employers that you learned your craft from this book, so they can NOT hire you. Not really worth even one star.

0 of 1 people found the following review helpful.
The most comprehensive and academically solid practice management guide
By Dr. Yuval Lirov
A team composed of an MD (Blair A. Keagy) and a CPA (Marci S. Thomas) created this comprehensive guidance resource covering the widest spectrum of mission-critical practice management topics and including contributions by multiple specialists:

1) Budgeting for Physician Practices (Marci S. Thomas).
2) Revenue Cycle (Lou Porn, Polly Minugh).
3) Understanding the Cost of Providing Services (Suriya H. Grima, John A. Grima).
4) Taxation and Physician Practices (Anne M. McGeorge).
5) Capital Investment Decisions (Marci S. Thomas, Elisabeth Fowlie Mock).
6) Monitoring Financial Performance (Teresa L. Edwards).
7) Negotiating Managed Care Contracts and Contract Management (Beacham Wray).
8) Federal and State Regulations (Bruce A. Johnson).
9) Corporate Compliance in a Medical Practice Setting (Bruce A. Johnson).
10) Risk Management (Kathryn Johnson).
11) Governance and Leadership in a Medical Practice (Blair A. Keagy).
12) Human Resource Management (Bruce J. Fried, Marci S. Thomas, Lisa L. Goodrich).
13) Physician Compensation (Lou Porn).
14) The Role of Nonphysician Clinicians in Medical Practice (Blair A. Keagy).
15) Impact of Nursing Workforce Issues on the Physician and Practice Manager (Elizabeth A. Arsenault).
16) Developing a Business Plan (Lou Porn).
17) Adding a New Service or Program to a Medical Practice (Blair A. Keagy).
18) Marketing a Practice (Karen McCall, Dan Dunlop).
19) Integrating a Clinical Research Program into a Medical Practice (William A. Marston).
20) Relationships Between Medical Practices and Community Hospitals (Blair A. Keagy).
21) Academic Medical Centers (Mary Jane Kagarise, Anthony A. Meyer).
22) Information Systems (David D. Potenziani).
23) Performance Improvement, Teamwork, and Monitoring Outcomes (Bette G. Brotherton, Larry Mandelkehr).
24) The Twenty-First-Century Medical Environment (George F. Sheldon).

It is the most comprehensive and academically solid practice management guide.

Yuval Lirov, Practicing Profitability - Billing Network Effect for Revenue Cycle Control in Healthcare Clinics and Chiropractic Offices: Collections, Audit Risk, SOAP Notes, Scheduling, Care Plans, and Coding

0 of 0 people found the following review helpful.
Essentials of physician MGMT
By happy customer
Since I just started using this book for olny a couple of days I cannot give it a 5 stars because that would be like putting the cart before the horse, in other words I cannot say its great when I am barely familar with the book...... but so far it helpful.

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Rabu, 04 Agustus 2010

[D278.Ebook] Download PDF The Great God Pan and Other Weird Stories, by Arthur Machen

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The Great God Pan and Other Weird Stories, by Arthur Machen

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Book by Machen, Arthur

Sales Rank: #2228711 in Books
Brand: Brand: Arcane Wisdom
Published on: 2011-02-16
Original language: English
Number of items: 1
Dimensions: 9.02" h x .82" w x 5.98" l, 1.18 pounds
Binding: Paperback
366 pages

Features

ISBN13: 9781935006077
Condition: New
Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!

About the Author
Arthur Machen (1863 1947) was born Arthur Llewellyn Jones in Caerleon in Wales. Moving to London, but living an impoverished existence, Machen eventually found success with his horror novella 'The Great God Pan', and soon after 'The Three Impostors'. Machen firmly established himself as a master storyteller of decadent supernatural horror, publishing several occult and weird tales with memorable plots and a real skill for the esoteric, creating dark and suspenseful atmospheres.

S. T. Joshi is a widely published literary critic and editor.

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2 of 2 people found the following review helpful.
It's What's inside that counts
By Nickolas Gucker
I wanted to include the blurb and contents from the Miskatonic Books page to keep folks informed.

Here you will find the most significant contribution of Arthur Machen's classic tales of dark fantasy and horror. With an introduction by S.T. Joshi who also contributes, notes and a complete Machen bibliography. This is a must have for the Machen enthusiast and Weird Tales collector.

The Great God Pan by Arthur Machen was widely criticized by the press as degenerate and horrific due to its profligate style and sexual content, although since his work has since garnered a reputation as a classic of modern horror.

In Supernatural Horror in Literature H. P. Lovecraft praised the novel, saying: "No one could begin to describe the cumulative suspense and ultimate horror with which every paragraph abounds"; he added that "the sensitive reader" reaches the end with "an appreciative shudder." Lovecraft also noted, however, that "melodrama is undeniably present, and coincidence is stretched to a length which appears absurd upon analysis."

Contents:

* Introduction by S. T. Joshi
* Forward by Caitlin R. Kiernan
* The Great God Pan
* The Three Impostors
* Prologue
* Adventure of the Gold Tiberius
* The Encounter of the Pavement
* Novel of the Dark Valley
* Adventure of the Missing Brother
* Novel of the Black Seal
* Incident of the Private Bar
* The Decorative Imagination
* Novel of the Iron Maid
* The Recluse of Bayswater
* Novel of the White Powder
* Strange Occurrence in Clerkenwell
* History of the Young Man with Spectacles
* Adventure of the Deserted Residence
* The Shining Pyramid
* The White People
* A Fragment of Life
* The Bowmen
* Appendix 1: Introduction to The Three Impostors (1923)
* Appendix 2: Introduction to The Angels of Mons (1915)
* Notes
* Bibliography

1 of 11 people found the following review helpful.
Pan
By Susan
These stories are overrated and long winded! He really never gets to the point and beats around the bush. Not a great read.

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Selasa, 03 Agustus 2010

[C386.Ebook] PDF Ebook Polytheism and Society at Athens, by Robert Parker

PDF Ebook Polytheism and Society at Athens, by Robert Parker

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Polytheism and Society at Athens, by Robert Parker

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This book is the first attempt that has ever been made to give a comprehensive account of the religious life of ancient Athens. The city's many festivals are discussed in detail, with attention to recent anthropological theory; so too, for instance, are the cults of households and of smaller groups, the role of religious practice and argumentation in public life, the authority of priests, the activities of religious professionals such as seers and priestesses, magic, the place of theatrical representations of the gods within public attitudes to the divine. A long final section considers the sphere of activity of the various gods, and takes Athens as a uniquely detailed test case for the structuralist approach to polytheism. The work is a synchronic, thematically organized complement (though designed to be read independently) to the same author's Athenian Religion: A History (OUP, 1996).

Sales Rank: #10656913 in Books
Published on: 2006-02-02
Original language: English
Number of items: 1
Dimensions: 6.30" h x 1.50" w x 9.30" l, 2.17 pounds
Binding: Hardcover
576 pages

Review
`No other book takes such a holistic approach to Greek religious practice and experience, or deals with the acute historical and theoretical complexities in such a jargon-free and attractive manner.' Peter Jones, Sunday Telegraph

About the Author
Robert Parker is Wykeham Professor of Ancient History in the University of Oxford, and a Fellow of the British Academy.

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12 of 14 people found the following review helpful.
Garden of delights
By John F. Leamons
This substantial tome by Robert Parker is a beautifully written and wonderfully detailed overview of what little is known about Athenian religion of the 5th and 4th centuries. The general reader who ignores the copious footnotes will miss some flashes of wit.

For the Athenians, religion was, as Parker rightly says, utterly pervasive, so woven into their life that they could not easily see it as a thing separable and optional. Yet their attitude towards it seems to have been at times almost ironical. If it was more to them than a poetic representation of their social arrangements and of the central concerns of their life, and more than just an excuse for taking time off from work for a cook-out, a show or a drinking party, it was less than a confidently held system of beliefs in which unseen powers were regarded as being susceptible to influence through begging or through the offer of food and drink.

Athenians embroiled in litigation might send messages to the underworld via the recently dead (those weird Fed Ex deliverymen), asking that their courtroom opponents be cursed, yet court cases were not referred to oracles for decision. Oracle-mongers were allowed to speak in the assembly, yet public policy was settled by the people, not the gods, and was settled on the basis of mundane considerations. Though Athenians were skeptical about the existence of an afterlife, and though the same lines of thought which warranted such skepticism would also have warranted skepticism about the existence of the gods, only a handful of intellectuals appears to have taken the obvious second step.

As Parker shows in detail, this most logical of peoples produced a polytheism that is "indescribable." Their gods and heroes are legion; they lack sharply-defined identities and clearly-defined functions; they are called by many names and at times seem to merge into one another.

The evidence Parker so ably marshals invites one to guess at the thinking, if it can be called thinking, which may lie behind some Athenian religious beliefs and practices. For example, the Athenians asked their departed ones to "send up good things." Perhaps the idea was this: the earth sends up good things (plants); the dead are put into the earth; therefore, the dead can send up good things (wealth). As an argument this is comical, but it has charm. (The idea that you can make a dress for a god--What an irresistible notion!--has the same kind of charm.)

Parker appears to regard Athenian religion with something bordering on affection. It is perhaps worth mentioning that this religion on occasion drove the Athenians into fits of mass hysteria and that it also caused--or furnished a pretext for--the murder of quite a number of people, including a harmless fellow called Socrates.

This book can be dipped into with pleasure again and again. Highly recommended.

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